What should I do if I find a transaction I don't recognize?

Block your ManigoCard in the "Card" section of the app straight away.

There is no fraud protection for your prepaid card as stated byt The UK Cards Association, therefore any money used in a fraudulent transaction will not be reimbursed.

If you would like to challenge a transaction that has been made on your account, we can raise a chargeback for you to retrieve the funds, however, this does depend on your transaction’s situation and circumstances.

By raising a chargeback, we would effectively charge the merchant back for the funds.

Please contact the customer support team so we can investigate this for you.