This policy is in line with European banking regulations called "Know your customer"(KYC). It is the process of a business verifying the identity of it's clients as an anti-money laundering and fraud prevention measure.
You need to verify your identity on the app if you are topping up over €1,000 (or another currency equivalent) per year to your Manigo account (cumulatively).
You will also need to verify your identity if your account is flagged by our security system.
We highly recommend doing this before you travel.